Issue - meetings

Presentation by Peta Mettam, CEO of Citizens’ Advice Three Rivers (CASTR).

The Chair welcomed Peta Mettam, CEO of Citizens’ Advice Three Rivers (CASTR) to the meeting.  Peta Mettam presented the CASTR annual update covering the financial year 2024/25.

Areas covered during the presentation included the impact of CASTR in providing advice services and helping to improve local policies and practices; key performance indicators within the Service Level Agreement (all of which had been exceeded); client issues and trends; the ways in which help is provided; a case study; the effectiveness of advice provided and its financial impact; CASTR’s value to society and the community in Three Rivers; and the research and campaigns in which CASTR had participated.

The slides used can be found here: Our Impact in 2024/25: The Difference We Make in Three Rivers

Committee Members commended CASTR for their valuable services and thanked Peta for the presentation.